Return & Refund Policy

If you're not happy with your topper, you can request a return within 14 days of delivery. Items must be unused and in their original packaging.

If your topper arrives damaged or defective, contact us within 7 days of delivery with a photo and your order number, and we'll send a replacement or issue a full refund — no return shipping required.

Because each topper is handmade to order, we're unable to accept returns on items that have been used, altered, or damaged after delivery through normal handling.

Email us via our contact page with your order number and reason for return. We'll walk you through the next steps.

Once your return is received and inspected, we'll process your refund to your original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.

Reach out any time via our contact page and we'll be happy to help.